In the event that our rider is having difficulties in locating you at your address, they will reach out to you directly through your registered phone number. In case you are unreachable, you will then be contacted by our Customer Service team via our outbound call phone number 02137130109.
Please note this number cannot receive incoming calls..
Given that, if you are still unreachable, our rider will wait for a period of time before leaving. You will still be charged for this order. To avoid this in the future, we would always advise you to remain active on your registered number and check your address and contact details before placing your order.