If your order wasn't successfully placed but your card was charged, we will try to facilitate you with the issue.
This issue could have occurred by the bank/payment gateway or a technical glitch on our end where you were wrongly charged for an unsuccessful order. If the payment was received by foodpanda, it will be reverted to your pandapay wallet/original payment source within 3-4 business days.
However, if you do not receive your payment after 4 days, please follow the mentioned steps to file a dispute with your bank:
In case you require further support, please fill the form with your details and our Customer Care team will email you within 60 minutes or call you via a special outgoing number 021-37130109. Please check your email or be be available on your registered contact number.