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My allowance/allowance refund is not visible

The allowance will only show up if the order delivery time is within the timeframe that your company has set. Kindly check if the delivery timing for your order is within the allocated time frame.

There are some scenarios where your allowance might disappear:

If the payment was unsuccessful for your previous order. Your allowance will be refunded within the next 10-15 minutes.

Your colleague placed a group order using your allowance credits. You can check if you received any order confirmation email from foodpanda.

If you are still facing an issue, please reach out to us below.

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